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Problem Solving Tools and Techniques: Part 1

Dr Andrew G D Holmes · September 25, 2020

This course provides you with a comprehensive introduction to a range of tools and techniques for Problem Solving.  You can use these to identify, clarify and then start to develop solutions to real-world work-related problems.

Initially, you will learn about the difference between problems and issues and the 5-step problem-solving process. You’ll learn about how to research problems, the FOG acronym and how to do a Cost-Benefit Analysis. All of which will help you define the problem. You will also do a short mini-audit of your problem-solving skills and experience.

In the second module, you’ll learn about using

  • Pareto Analysis for problem-solving
  • How to produce an Ishikawa Cause and Effect diagram
  • About the 5-7 Whys technique and
  • The 5Ws & 2Hs technique.

In the final module, you will learn about GAP analysis, the PDCA model and Affinity diagrams.

All of the tools and techniques in this course are firmly rooted in research-based theory, tried and tested. You can apply them in practice. You will learn both through reading and by doing. Each of the tools and techniques is stand-alone but they can be combined. The more techniques you combine or run one after the other, then the better overall picture of your problem(s) you will have.



This course will take you between 2-3 hours to complete, with an additional 2 hours for additional reading if you want to explore the subject in more depth.

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Course Includes

  • 4 Modules
  • 9 Topics
  • 10 Quizzes
  • Course Certificate

Qaspir Foundation Research Survey for Faculty Preparedness to Facilitate Soft Skills©

A 17 question survey.

Please move through questions 1-16 quickly and mark your initial feeling about how you would rate yourself. A final question allows for free form response.

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I enjoyed the flow of the course
The instructors were engaging
The course material was easy to follow
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‘First Generation’ - A formal definition of a first-generation college student is a student whose parent(s) did not complete a four-year college or university degree and who therefore has no immediate family role model for being a college student.
If each of the following were added as an outcome you were supposed to help your students achieve in each of the classes you teach, how well prepared do you feel you are right now to help students reach the indicated outcome?
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